- IT Strategy Development
- Relationship Management
- IT Outsourcing/Offshoring
- Operation Management
- Program/Project Management
- Contract/Vendor Management
- Leadership Development
- Human Resource Management
- Process/Quality Improvement
Hewlett-Packard, Plano, Texas
Senior Program Manager, BPO Product Management, 06/06-11/08
Established program management office (PMO) to oversee the seamless development and delivery of BPO/CRM products and market—readiness projects ($40M). Oversaw teams of project/product managers and analysts, bringing BPO services to market such as CRM, After Market Services and Contact Center Outsourcing.
Senior Program Manager, BPO/CRM Sales & Marketing, 05/05 — 06/06
Set up PMO for Chief Technology Officer to develop 9 concurrent projects ($15M) for a strategic HR application utilizing Agile framework and point solutions (Oracle, SAP, PeopleSoft, Taleo, Seibel).
ESG Consulting, Santa Clara, California
IT Integration Manager, 11/04-05/05
Managed a team of 15 software developers to deploy single sign—on identity management solution (HP Passport) to 7 business units, 20,000 users ($250K). Integrated HP Passport and client applications with Netegrity SiteMinder via Web Services or API methods. Deployed projects on various infrastructures and systems (Vignette, Siebel, Web Logic or Broadvision). Mentored lead personnel within atechnical team environment.
Hewlett-Packard IT — Bay Area, California
Senior IT Operation Manager, 07/99-08/01
Directly managed a team of 21 software engineers and professionals for a high volume mission critical B2B EDI gateway handling $20B transactions per year ($1.5M). Oversaw the consulting activities, facilitated gated decision—making and performed managerial duties; rccruiting, wage planning, coaching, performance and leadership development.
Senior Consultant Manager, 02/98 — 07/99
Led a team of project managers, software engineers, business analysts and contractors. Provided professional services and consulting to Fortune IOO accounts (i.e. Motorola, Chevron, CIBC) covering Western United States and Canada for the delivery of enterprise-wide solutions for desktop Asset Management Services.
IT Program Manager, 06/95 —02/98
Managed a team of project managers and web developers for design and delivery of two critical web communication portals/intranet for Computer Organization ($225K). Managed vendors/suppliers and service level agreements for news—feed satellite program. Managed the US and EMEA Lotus application conversion program.
IT Project Manager, 02/93 - 06/95
Managed the design and implementation of Process Management Assistant (PMA) application based on E&Y Navigator methodology and the rollout of in North America and EMEA ($200K). Designed and delivered several Lotus Notes application for SAP initiative.
Manufacturing Team Lead 09/89 — 02/93
Managed the evaluation and detemrination of test requirements for manufacturing Multi—layers printed circuit boards (PCB). Served as intemal instructor teaching HP’s proprietary software applications to new hire, employee onboarding and technicians.